The illiterate of the twenty first century will not be those who cannot read and write, but those who cannot learn, unlearn and re-learn’ ( Alvin Toffler )
The healthcare scenario is changing and is characterized by a shift from hospital to community care. The rapid advances in technology, ever increasing patient expectations as well as innovation in treatment protocols, makes it imperative for doctors to continuously upgrade their knowledge and skills for improved outcomes. Appropriate systems for knowledge management, across the organization, will help doctors avail the facility to upgrade their competencies.
One of the innovations in healthcare delivery is online consultation. The sheer ‘reachability’ of online consultations is a massive advantage for patients as they can get the care they need, even in the remotest corner of the country, at the click of a button. It cannot replace the face-to-face interactions, physical examinations or even the banter that soothes a patient, but it is surely beneficial to see a doctor online versus not seeing one at all. Technology has, therefore, revolutionized doctor-patient interactions and this hybrid model of consultations will continue in the post-COVID era too. It has also made a positive impact on medical education by opening up more avenues for students across the globe.
“We will never transform the prevailing system of healthcare management without transforming the prevailing system of education. They are part of the same system”
- AMA Education Consortium
In the last hundred years, the emphasis has been on biological and clinical sciences, but that is no longer enough. The current times call for a more holistic approach, and capitalizing on other disciplines—namely the social sciences, economics and technical knowledge, along with expertise from other sciences that are traditionally not a part and parcel of medical education. As such education and healthcare delivery cannot be separated, but need to be an amalgamation of diverse perspectives.
Often doctors with great expertise in one area—are contemptuous about acquiring knowledge of other areas or they believe that expertise in one area compensates for knowledge in other areas. If a doctor has an attitude that only people smarter than them can teach them, then learning opportunities will be limited This needs to be remedied consciously.
TranscendOrg has been continuously working with healthcare organizations especially hospitals to bring customized programs for medical professionals. These programs have been designed keeping in view the holistic view of the eco system around the medical professionals i.e. sensitizing them on the aspects like Managing oneself, healthcare finance, service leadership to name a few. Such initiatives, not only act as a catalyst for bringing in a mindset change but also helps the medical professionals to reflect on their way forward and thus helping the overall goal of patient care.