Emotional Quotient (EQ) is often referred to as Emotional Intelligence (EI), as the terms are interchangeable. Emotional Intelligence (EI...

Many organizations have made the shift to a virtual workplace where employees work remotely, at least part of the time. However, few peop...

Almost every industry is in the grip of a seismic shift today, driven largely by technology and immediate challenges such as the COVID pa...

Healthcare as a ‘calling’ has always held an emotional appeal and inspired its service providers. Yet, today, healthcare organizations ar...

BACKGROUND: A formal organization is sometimes defined as “a system of consciously coordinated activities or forces of two or more person...

Workplaces are ever-changing and stressful environments, and the challenges they present can truly test a person’s tenacity. However, som...

Employee engagement is the extent to which employees feel passionate about their jobs and are committed to the organization, and, consequ...

The rapid spread of SARS-CoV-2 has placed the health systems around the world under severe stress. Understandably, there has been much fo...

No organization is immune to the hazards of sub-optimal service. Creating a culture of quality service takes time. For one, we live in a ...

Patient Centered Leadership is essential for nurturing a culture in which patients’ needs come first and for ensuring that the core purpo...